From conversation to workflow
In Anthropic’s customer-support example, a model accesses knowledge and tools. It can draft a reply or invoke an authorised action. Tool access expands capabilities but needs separate controls.
FinFly Explains / IT
How AI changes company workflows
Adopting AI means choosing specific operations to automate, not merely buying a chatbot. Answering a question and changing an order have different consequences.
Workflow or agent
A predefined workflow follows steps set by code. An agent dynamically chooses subsequent actions. Greater complexity is not necessarily better; compare it with a simpler solution.
Measuring value
FinFly recommends testing identical requests with and without AI. Compare time, corrections and cost. Define a successful answer beforehand rather than judging the demonstration alone.
Who authorises an action
NIST advocates systematic AI risk management. In practice, define permitted data, responsibility for review and actions requiring human confirmation. This does not guarantee error-free output.
Questions
Short answers
Does every company need an autonomous agent?
No. Start with a bounded task and test whether autonomy delivers a measurable advantage.
Method
Primary sources
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