With the AI assistant in the Birbank app, users can get answers to questions related to banking products and services, including card issuance, loan applications, transfers, and deposits. Additionally, the AI assistant allows users to check card balances and recent transactions, track refund status, find branch addresses and working hours, view personalized financial offers, and perform a range of banking operations directly in the app.
It is worth noting that while intelligent chatbots handled about 40% of customer inquiries in Birbank chat before 2025, today that figure has risen to 70%. This trend indicates growing user trust in AI-based solutions and contributes to an increase in customer satisfaction, which has already reached 75%.
The AI assistant also supports voice inquiries, providing users with even faster access to banking services and helping them manage everyday financial matters more conveniently.
Birbank, a trademark of Kapital Bank that consistently offers the latest digital solutions and banking products, serves customers through a mobile app with over 3 million active users, as well as through Azerbaijan's largest network of 116 branches, 51 offices, and 13 Digital Centers. For more information about Birbank products and services, visit birbank.az, contact the call center at 196, or follow the bank's social media pages.