Finding the destination
The sending system finds the recipient domain’s mail route using DNS and MX records. This maps a domain to a receiving system, not to a person’s name.
FinFly Explains / IT
How an email service works
Email moves between software and servers. SMTP defines message-transfer rules; your email application shows only part of the process.
Server responses
A server can accept a message or report an error. Temporary and permanent failures require different handling; another delivery attempt is not successful receipt.
Accepted is not read
Transfer confirmation does not confirm reading. Do not treat sending status as proof that someone reviewed a document.
Helping support diagnose
FinFly recommends retaining time, recipient address, message identifier and error text. Do not send passwords or login codes; delivery diagnosis does not require them.
Questions
Short answers
No bounce means the message was read?
No. Absence of an error notification does not establish reading.
Method
Primary sources
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