Each ticket is issued to a specific passenger at the time of purchase and cannot be reissued to another person.
As reported by FinFly, this was stated by Azer Farajov, head of the Passenger Transportation Department of Azerbaijan Railways (ADY).
"The system does not allow changing a purchased ticket to another person's name. A ticket can only be refunded, and in that case it goes back on open sale. This system setting prevents abuses in ticket sales, in particular the mass purchase of tickets by intermediaries and travel companies for subsequent resale," Farajov said.
He also commented on claims circulating on social media that trains on the Baku–Tbilisi route allegedly depart with empty carriages.
"I also want to note one point: a train may not be fully occupied when departing from Baku. This is natural because not all passengers start their journey from Baku Railway Station. As is known, Baku–Tbilisi–Baku trains also stop at Bilajari, Yevlakh, Ganja, Agstafa, and Boyuk Kesik stations, and passengers board at these stations as well," he emphasized.
He reported that from May 25 to June 22, 6,136 passengers were transported from Baku to Tbilisi, 909 from Yevlakh, 1,345 from Ganja, and 492 from Agstafa. In the opposite direction, 5,592 passengers were transported from Tbilisi to Baku, 1,048 to Ganja, 1,522 to Yevlakh, and 381 from Gardabani to Baku.
Farajov added that since ticket sales for the Baku–Tbilisi–Baku route began on May 21, 2026, about 20,000 tickets have been sold, of which approximately 5,000 were sold through railway ticket offices.